Legal Document
Refund Policy
Last updated: January 1, 2026
At Luvanada IPTV, we value your satisfaction. This policy outlines your rights regarding refunds and the cancellation of our streaming services.
01 14-Day Cooling-Off Period
In compliance with 2026 consumer protection laws, all new subscriptions include a 14-day money-back guarantee. If you are unsatisfied, you may request a full refund within 14 days of activation.
02 Refund Requests
To request a refund, please follow these steps:
- • Contact our support team via email or our social channels.
- • Provide your registered account email address.
- • Refunds are typically processed within 3–5 business days.
03 Refunds After 14 Days
After the initial period, refunds are only issued under specific conditions:
- • A persistent technical issue exists that our team cannot resolve.
- • The service is unavailable for more than 48 consecutive hours due to our fault.
04 Non-Refundable Items
- • Transaction fees from third-party gateways (e.g., Stripe/PayPal).
- • Outages caused by ISP blocks or user-end hardware failures.
05 Chargebacks
Initiating a chargeback without contacting support first will result in immediate account termination and a permanent ban from future services.
